Covid-19 Update

House Rules

As part of the Rest Assured initiative, we have executed a new set of house rules and preventive measures, to be followed by guests, visitors and team members within the property, to maximise safety and hygiene. These include:

Only asymptomatic guest shall be allowed.
Social distancing, hygiene norms must be followed across the property.
All guests are required to wear face masks in public areas., also on arrival at hotel. One set of mask /gloves will be provided per person.
Guests are requested to frequently sanitise or wash their hands well while on the premises. Sanitiser dispensers are available across public areas for guest usage.
Entry only to guest using face mask / cover.
Rooms will only be given on single occupancy, or double occupancy for family members. Triple occupancy and extra beds will not be allowed.
No visitors will be allowed on guest floors.
Guidelines of CPWD shall be followed which inter alia emphasizes that the temperature setting of all air conditioning devices should be in the range of 24 to 30° C.
Temperature checks will be conducted every time a guest, team member or vendor enters the property. Should the temperature be higher than 99 degrees, along with other symptoms, including but not limited to coughing, sneezing and shortness of breath, entry to the property will be denied and the guest will be provided with the details of the nearest hospital or healthcare facility.
For in-premise guests or team members who may not feel well at any time, our hotels have a defined protocol to assist them to reach out to the concerned hospital or healthcare facility.
All guests must download the Aarogya Setu mobile application. Guests are advised not to visit containment zones.
All food service shall be room service.
Use of Gym/Restaurant not permitted.
House keeping will be done only at check inn / check out only.
At the time of check-in, guests will be required to submit a signed self-declaration form and share their travel history for the 20 days prior to arrival.
Guests are requested to sanitise mobile phones, credit cards, etc. with wipes/swabs which will be available with the team members.
Guests are requested to use personal pens to minimise contact.
Most public area doors will be left open to avoid physical contact.
Demarcations have been made on the floor for queues, elevators, and public areas, including washrooms, which adhere to social distancing norms. These markings must be strictly followed.
Seating arrangements in all public areas, including the lobby, restaurants, , have been reduced to follow social distancing norms. Please adhere to the arrangements as they cannot be altered.
Newspapers will not be available across the property. All property vehicles are cleaned, sanitised and inspected before and after every use.
Car valet services have been temporarily suspended to avoid excessive physical contact.
The team members will restrict the formation of groups that break social distancing norms. Guests are requested to cooperate with the team.
Team members will aim to maintain social distancing norms while interacting with guests throughout the property.
Contactless modes of payments are available, including Google Pay, Paytm, UPI, online transfers, etc. and can be selected accordingly.
In case of card payments, the EDC machines are sanitised after every use.
No outside food and beverage delivery will be allowed anywhere on the premises.
Guest can be refused entry if any of the above is not as per the satisfaction of the management.
Put all the disposable plates, cups, spoons, bottles etc in the garbage bag after use.

Covid Instruction for Guest

Only asymptomatic guest shall be allowed.
Mandatory to wear face mask / cover at all times.
Entry only to guest using face mask / cover.
Use of Arogya setu app compulsory.
All food service shall be room service.
Use of Gym/Restaurant not permitted.
House keeping will be done only at check inn / check out only.
Visitors shall not be allowed inside the premises.
Any guest falling ill, hotel will inform the concerned authorities or movement shall be restricted.
Compulsory Temperature check at entrance.
Guest can be refused entry if any of the above is not as per the satisfaction of the management.